We sell commercial equipment and therefore, any orders accepted by Cash Register Group (on any of our sales channels) are classed as B2B or ‘business to business’. These transactions are not covered by Public Consumer Law but are covered by Business Law.
Please note: None of our goods are sold on a trial basis. Customers should thoroughly check the specifications and suitability of the item before ordering. We offer free advice should you require any expert help or guidance before purchasing your new System. Please call our customer service department on 0800 161 5622 for this free advice.
We will only accept returns under the following conditions:
- The Box is unopened
- The Machine has not been used
- All parts and items are still in the original packaging
- The condition of the returned item isn't in any way misrepresented
- Returned item or packaging isn't damaged rendering the product unsaleable
- CRG will impose a 20% restocking fee on returns resulting in customer error.
Items that cannot be returned are:
- Ink Cartridges
- Wet covers
- Spare parts
- Paper rolls
- Programming services
Customers are responsible for returning goods, ensuring proof of delivery is received. We recommend using https://www.dpd.co.uk/ where you can book your parcel to send, you just have to simply drop it at a DPD Pickup Shop (there are over 2,500 convenient DPD Pickup Shops) and this service starts from £8.00. We do offer a service called 'DPD shop returns' where we can organize the return and deduct the cost of £12* off the refund - please note you will need a printer for the label and also be able to drop off the parcel(s) at a drop off store.
Damages / DOA (dead on arrival)
Any damaged or incomplete items must be reported to Cash Register Group within 48 hours of receiving the item. When contacting us, please have your invoice number and the serial number of the item to hand. Any items that show extended use will not be treated as DOA and standard policy will apply.
All items come with a 12-month warranty (unless stated overwise in the description) provided and serviced by the Manufacturer. This covers any hardware faults that are not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your item serial number. Please note that none of the manufacturers are able to supply a loan machine during any downtime
Casio Products Warranty Process: We submit a warranty claim on your behalf, Casio will contact you with an RMA number and collect the machine via Parcelforce and take it back to their service centre for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.
Sharp Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Sharp UK, this will issue out a like for like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.
Olivetti Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Olivetti UK, will issue out a like for a like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.
Cash Register Group,
Unit 5 Bramery Business Park,