Returns Policy

We sell commercial equipment and therefore, any orders accepted by Cash Register Group (via any sales channel) are classed as B2B (Business to Business). These transactions are covered by Business Law and not Public Consumer Law.

Important Notice

None of our goods are sold on a trial basis. 

Customers must carefully check the specifications and suitability of products before ordering. 

Free expert advice is available—please contact our customer service team on 0800 161 5622.

We Will Only Accept Returns Under the Following Conditions:

• Items must be returned in original condition, including original box, packaging, and all accessories/parts. 
• If you have thrown out the box and/or packaging, then we cannot accept it back.
• Warranty cards and/or certificates must also be returned, such as Scale calibration certificates 
• Items should be packed in larger boxes to avoid applying tape or labels directly to the product box. 
• The item(s) have not been used beyond initial testing/setup. Used items will incur additional restocking fees.
• All parts and items are in original packaging. 
• The item's condition is not misrepresented or modified in any way.

Restocking Fee: A 20% restocking fee applies to returns due to customer error or unwanted items.

Returns are only accepted within 30 days of delivery

Items That Cannot Be Returned:

• Items where you have not retained the original box or packaging.
• Payment devices (e.g., Sumup, Mypos) with broken security seals
• Ink cartridges
• Wet covers (unless sealed)
• Spare parts
• Paper rolls
• Programming services
• Products purchased for resale (unless agreed in writing)

If items are returned with missing parts, the refund will be reduced to reflect the cost of the missing components. Delivery costs are non-refundable.

Return Shipping Instructions:

Customers are responsible for returning goods and must provide proof of delivery. 

We recommend using DPD, where parcel drop-off starts at £8.00 at over 2,500 DPD Pickup Shops.

Alternatively, we offer a 'DPD Shop Returns' service for £12 (inc. VAT) per parcel (max 20kg). 

We can arrange this and deduct the cost from your refund. 

Note: You will need a printer for the return label and access to a DPD drop-off point.

Damages / DOA (Dead on Arrival)

Damaged or incomplete items must be reported within 48 hours of delivery. 

Have your invoice and serial number ready when contacting us. 

Items showing extended use will not qualify as DOA, and the standard policy will apply.

Warranty Process

CLICK HERE

Returns Address: