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Returns Policy

Returns Policy

We sell commercial equipment and therefore, any orders accepted by Cash Register Group (on any of our sales channels) are classed as B2B or ‘business to business’. These transactions are not covered by Public Consumer Law but are covered by Business Law.

Please note: None of our goods are sold on a trial basis. Customers should thoroughly check the specifications and suitability of the item before ordering. We offer free advice should you require any expert help or guidance before purchasing your new System. Please call our customer service department on 0800 161 5622 for this free advice.

We will only accept returns under the following conditions:

  • The Box is unopened
  • The Machine has not been used
  • All parts and items are still in the original packaging
  • The condition of the returned item isn't in any way misrepresented
  • Returned item or packaging isn't damaged rendering the product unsaleable
  • CRG will impose a 20% restocking fee on returns resulting in customer error.

Returned goods will only be accepted within 30 days of delivery if they are correctly packed in the original packaging with all original manuals, keys and parts.

Items that cannot be returned are:

  • Ink Cartridges
  • Wet covers
  • Spare parts
  • Paper rolls
  • Programming services
If items are returned with any parts missing, we will refund you less the charges for the missing items. Please note delivery costs are non-refundable.

      Customers are responsible for returning goods, ensuring proof of delivery is received. We recommend using https://www.dpd.co.uk/ where you can book your parcel to send, you just have to simply drop it at a DPD Pickup Shop (there are over 2,500 convenient DPD Pickup Shops) and this service starts from £8.00. We do offer a service called 'DPD shop returns' where we can organize the return and deduct the cost of £12* off the refund - please note you will need a printer for the label and also be able to drop off the parcel(s) at a drop off store. 

      *The price is £12 (inclusive of vat) per parcel, max 20kg per parcel. 

      Damages / DOA (dead on arrival)

      Any damaged or incomplete items must be reported to Cash Register Group within 48 hours of receiving the item. When contacting us, please have your invoice number and the serial number of the item to hand. Any items that show extended use will not be treated as DOA and standard policy will apply. 

      Warranty Process

      All items come with a 12-month warranty (unless stated overwise in the description) provided and serviced by the Manufacturer. This covers any hardware faults that are not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your item serial number. Please note that none of the manufacturers are able to supply a loan machine during any downtime

      Casio Products Warranty Process: We submit a warranty claim on your behalf, Casio will contact you with an RMA number and collect the machine via Parcelforce and take it back to their service centre for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.

      Sharp Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Sharp UK, this will issue out a like for like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.

      Olivetti Products Warranty Process:  We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Olivetti UK, will issue out a like for a like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.

      Returns Address
      Cash Register Group, 
      Unit 5 Bramery Business Park, 
      Alstone Lane, 
      Cheltenham, 
      GL51 8HE


       

      UK’s No.1 Cash Register Specialist

      The Cash Register Group supplies Cash Registers and EPOS equipment to the UK, Eire and Europe. We sell machines for retail and hospitality businesses. If you are a new startup or existing user, we can advise and support your solution.

      We will beat any price our competitors dare to offer. So if you see any website advertising a better price, please feel free to call us on 0800 1615 622 and ask for that price to be beaten, maybe not by a mile, but it will be beaten.

      4.86/5 (Excellent)(766 Reviews)
      Julie

      Very good customer service, quick delivery. Louise was very professional and helpful when programming the till. A couple of little blips when we first used it, spoke to Shane who was very helpful, talked me through the programming and resolved all issues.

      Enea

      We are very happy with the till, quick delivery, excellent service recommended

      Sergio

      quality product and fast shipping

      View all reviews ›