Guide to Buying
The answer varies depending on the customer requirements, so we have created this quick guide to help explain some of the common requirements to help guide you to the correct machine(s). We have also added some terminology jargon as well as some common generic FAQ's. Any suggestions please let us know.
Guide to Purchasing
Keyboard types - There are two main keyboard types - flat keyboard (generally used for a layout of products with a pre-set price, often found in hospitality) or raised keys (generally used for departments). Majority of flat keyboards have more physical buttons. We have a filter on the left hand side for 'keyboard type' you can swap between to show a filtered list of each type. If you look at the SHARP XEA217B - this is a great example of a machine used in hospitality with products laid out. We have various pictures showing some customer examples
So if you're in hospitality (ie pub,cafe, takeaway etc) then a flat keyboard is often the best option. You then have a button per product which you select and it loads the name of the product and its price.
If you're in retail, where you either just key in the item price and then sell it into a department and/or use a scanner - then a raised keyboard is generally a better option.
Drawer Size - there are two common drawer sizes. The smaller size has 3 note compartments (and varies in coin compartments quantity) or the standard size, has 4 notes and 8 coin compartments. Majority of the small sized cash registers are also limited on functionality and don't offer as many features as the standard sizes - such as being able to add a scanner for example.
Number of printers - do you require 1 or 2 printers. Traditionally two printers were a common requirement to obtain a copy of all the transactions for the owners record. This is often less required these days because a) most machines have an in-built electronic journal where ad-hoc you can print off the transactions b) most machines have a SD card slot where you can save Z reports to the SD card for record keeping. Again this is a filter option on the left hand side. However you might want the second printer for another purpose (possibly to be used for food ordering).
Other features required - scanner? clerk interrupt? SD slot? the list goes on. Again use the filters to filter down the machines to the ones which match all of your requirements.
Manufacturer - some people have a favourite manufacturer, or perhaps used a older machine from the relevant manufacturer. We sell Casio, Sharp, Olivetti and Sam4s.
Extras / accessories - on each product page, there are various accessories available - such as programming services, till rolls and scanners (if applicable).
However if your still in doubt, or perhaps narrowed it down to a few, please ring us on 0800 1615622 or contact us on Live Chat and we will be able to advise further!
- Clerk Interrupt - this means more than one clerk can be logged onto the machine at the same time (ie clerk 1 is mid way through a sale, and you log them off and clerk 2 can do their transaction)
- X and Z report - fundamentally they print and look identical. however a X is a print out of the sales since the last Z report (without resetting). X are really useful to print throughout the day to see how your getting on. The Z report is then ran at the end of the day(or shift) for cashing up purposes. It will give you a breakdown of sales, payment methods and will reset the figures back to £0.00 ready to start your next period.
- GT (on reports) - this is the total sales transactions (lifetime). ie the total value since day one. Exact details of how this is calculated varies from manufacturers so please refer to the manual.
Q) Which cash register(s) connect to a card machine?
A) Unfortunately no cash registers in the UK integrate with a card machine, they run along side a card machine. If you require an fully integrated system with a card machine, please see our EPOS range
Q) If i'm having the machine programmed - how does the process work?
A) When you purchase a cash machine with programming, you will receive a word document (or excel) on email requesting your information. Depending on the machine and service level it will ask for all the relevant information - this could be receipt header information, clerks/cashier names, departments and products (and any preset prices). If you have ordered GOLD programming - this also covers the design and installation of the keyboard.
Q) I haven't received my programming form to fill in?
A) We send all our programming request forms from firstname.lastname@example.org - as the email contains an attached document, some email providers will automatically see it as spam - so please check your spam folder as well.
Q) If i'm having it programmed - how long will it take?
A) Once we have received your completed program form back - we aim to have your machine to you within 2 working days. ie if you send us your programming details on a Monday - you should receive the item on Wednesday.
Q) Does a machine provide an of day report?
A) All machines have a X and Z report mode. Depending on the model, you might have various different reports within these modes.
Q) My machine is faulty - its giving me a error code?
A) Almost all error code are user errors, such as no till roll inserted, you've changed mode during a transaction. Please refer to the manual for full explanation and solutions.