Customer Support Information

If you have ordered an item from us, we offer free telephone support to all our customers. Whether you need basic assistance using your item or help with advanced setup and programming*, our team is here to help.

Our support line is available Monday to Friday, 9:00 AM to 4:30 PM on our freephone number:

0800 161 5622

In addition, we have dozens of helpful videos available on our product pages which cover many common questions and queries.

Please also see our FAQ section - click HERE

Extended Support

Please note: If you have owned the machine for over 30 days and require extensive assistance (such as a complete re-programming service), we are happy to help. However, depending on the level of support required, a day support fee may apply.

Support for Non-CRG Purchases

If you have purchased your machine from a different supplier and require assistance, we also offer chargeable support packages. Please contact us for details.

*Terms and conditions apply.